We offer a full refund on non-sale items returned within 30 days after delivery. Items must be unworn, unwashed and still have labels attached. We will process your return within 5 days of receipt. The refund will be issued to your original payment method. Please note, transfer times depend on your payment method. Unfortunately, we can not refund any taxes, duties or shipping fees for returns.
To return items:
-> fill in the Return Form that you can download here
-> place the items together with the Return Form in a box
-> paste the return label on the box and use any of your preferred shipping companies to ship it back
-> please note return shipment is at the customer's own cost
-> send an email to firstname.lastname@example.org that your return is on its way
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise using a postal service with tracking and/or insurance.
If you have any questions regarding your return please contact us at email@example.com
Problems or complaints
Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at firstname.lastname@example.org in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.